Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@shopbrownluxe.com

PRODUCT INFORMATION

Traditional Polish: Ethyl Acetate, Butyl Acetate, Acrylates Copolymer, Cellulose, Bentonite, Ferric Oxide

Gel Polish: Hydroxypropyl Methacrylate, Ethyl Trimethyl Benzoyl, Hydro Cyclohexyl Phenyl Ketone, Phenylphosphinate

SHIPPING

Our processing time is 5-7 business days. All orders are subject to this timeframe. Orders will ship out after they have been processed and packaged. 

We strongly suggest that you to contact USPS as your first option for lost, stolen or delayed packages. Please be advised that we are not responsible for incidences that occur once the orders leave our processing facility.

Currently, we only ship the the United States.

RETURNS/EXCHANGES

All sales are final. For health and sanitary reasons, we are unable to accept returns of nail polish.

If damage has occurred during shipping, please contact us at orders@shopbrownluxe.com. Please include the order number, email address, and a photo of the damaged item(s). We will replace the item(s) free of charge.

GENERAL INFORMATION

Please feel free to email us for general inquiries at hello@shopbrownluxe.com or order inquiries at orders@showpbrownluxe.com.

Yes. Please contact brionne@shopbrownluxe.com for any wholesale opportunities.